:root {
  --brand: #0b3d6b; --brand-2: #1565c0; --bg: #f4f6f9; --card: #fff; --text: #1f2937; --muted: #6b7280;
  --border: #e5e7eb; --danger: #c62828; --ok: #2e7d32; --warn: #b26a00; --radius: 10px;
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); color: var(--text); font: 15px/1.5 "Segoe UI", system-ui, -apple-system, Roboto, Arial, sans-serif; }
a { color: var(--brand-2); text-decoration: none; } a:hover { text-decoration: underline; }
h1 { font-size: 1.5rem; margin: 0 0 .25rem; } h2 { font-size: 1.2rem; } h3 { font-size: 1rem; margin-top: 0; }
.wrap { max-width: 1200px; margin: 0 auto; padding: 0 16px; }
.muted { color: var(--muted); } .center { text-align: center; } .nowrap { white-space: nowrap; }
.topbar { background: #0a0a0a; color: #fff; margin-bottom: 24px; }
.topbar-inner { display: flex; align-items: center; gap: 24px; min-height: 60px; flex-wrap: wrap; }
.brand { display: flex; align-items: center; gap: 10px; color: #fff; } .brand:hover { text-decoration: none; }
.brand small { display: block; font-size: .75rem; opacity: .8; }
.logo { display: block; height: 36px; width: auto; }
.brand-sub { border-left: 1px solid rgba(255,255,255,.3); padding-left: 10px; font-size: .9rem; color: #d4d4d8; }
.nav { display: flex; gap: 4px; flex: 1; flex-wrap: wrap; }
.nav a { color: #d4d4d8; padding: 8px 12px; border-radius: 6px; } .nav a:hover, .nav a.active { background: rgba(255,255,255,.12); color: #fff; text-decoration: none; }
.userbox { display: flex; align-items: center; gap: 12px; } .userbox a { color: #fff; text-align: right; } .userbox small { display: block; opacity: .75; font-size: .75rem; }
.btn-link { background: none; border: 1px solid rgba(255,255,255,.4); color: #fff; border-radius: 6px; padding: 6px 10px; cursor: pointer; font: inherit; font-size: .85rem; }
.card { background: var(--card); border: 1px solid var(--border); border-radius: var(--radius); padding: 20px; margin-bottom: 16px; }
.card.narrow { max-width: 440px; margin: 40px auto; } .form-card { max-width: 820px; }
.page-head { display: flex; justify-content: space-between; align-items: flex-end; gap: 16px; flex-wrap: wrap; margin-bottom: 16px; }
.actions { display: flex; gap: 8px; flex-wrap: wrap; } .actions form { margin: 0; }
label { display: block; font-weight: 600; font-size: .9rem; margin-bottom: 14px; }
label.inline { display: flex; align-items: center; gap: 8px; font-weight: 500; }
input, select, textarea { display: block; width: 100%; margin-top: 6px; padding: 9px 11px; border: 1px solid #cfd6df; border-radius: 7px; font: inherit; background: #fff; color: inherit; }
label.inline input[type=checkbox] { width: auto; margin: 0; } label.inline select { width: auto; margin: 0; display: inline-block; }
input:focus, select:focus, textarea:focus { outline: 2px solid #90caf9; border-color: var(--brand-2); }
textarea { resize: vertical; } .hint { font-size: .85rem; color: var(--muted); margin-top: -6px; }
.btn { display: inline-block; padding: 9px 16px; border-radius: 7px; border: 1px solid #cfd6df; background: #fff; color: var(--text); font: inherit; font-weight: 600; cursor: pointer; }
.btn:hover { background: #f1f4f8; text-decoration: none; }
.btn-primary { background: var(--brand-2); border-color: var(--brand-2); color: #fff; } .btn-primary:hover { background: var(--brand); }
.btn-danger { background: var(--danger); border-color: var(--danger); color: #fff; } .btn-danger:hover { background: #a31f1f; }
.btn-block { width: 100%; }
.form-actions { display: flex; justify-content: flex-end; align-items: center; gap: 12px; flex-wrap: wrap; } .form-actions label { margin: 0; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 0 16px; }
.alert { padding: 12px 16px; border-radius: 8px; margin-bottom: 16px; border: 1px solid; }
.alert-success { background: #e8f5e9; border-color: #a5d6a7; color: #1b5e20; } .alert-error { background: #ffebee; border-color: #ef9a9a; color: #b71c1c; }
.stats { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; margin-bottom: 16px; }
.stat { background: #fff; border: 1px solid var(--border); border-left: 4px solid var(--brand-2); border-radius: var(--radius); padding: 14px 16px; }
.stat b { display: block; font-size: 1.6rem; } .stat span { color: var(--muted); font-size: .85rem; }
.stat-incident { border-left-color: var(--danger); } .stat-request { border-left-color: var(--ok); } .stat-waiting { border-left-color: var(--warn); }
.filters { display: flex; gap: 8px; flex-wrap: wrap; padding: 12px; } .filters input, .filters select { width: auto; margin: 0; flex: 1 1 160px; }
.filters input[type=search] { flex: 3 1 240px; }
.table-card { padding: 0; overflow-x: auto; }
.table { width: 100%; border-collapse: collapse; } .table th, .table td { padding: 10px 14px; border-bottom: 1px solid var(--border); text-align: left; vertical-align: top; }
.table th { font-size: .8rem; text-transform: uppercase; letter-spacing: .03em; color: var(--muted); background: #fafbfc; }
.table tr:last-child td { border-bottom: 0; } .table .sub { margin-top: 4px; font-size: .8rem; color: var(--muted); }
.empty { padding: 32px; text-align: center; color: var(--muted); margin: 0; }
.badge { display: inline-block; padding: 2px 8px; border-radius: 999px; font-size: .75rem; font-weight: 600; background: #eef2f7; color: #334155; }
.type-incident { background: #fdecea; color: #b71c1c; } .type-service_request { background: #e8f5e9; color: #1b5e20; }
.prio-low { background: #f1f5f9; color: #475569; } .prio-normal { background: #e3f2fd; color: #0d47a1; } .prio-high { background: #fff3e0; color: #e65100; } .prio-critical { background: #c62828; color: #fff; }
.status-new { background: #e3f2fd; color: #0d47a1; } .status-in_progress { background: #ede7f6; color: #4527a0; } .status-waiting_customer { background: #fff8e1; color: #8d6e00; }
.status-resolved { background: #e8f5e9; color: #1b5e20; } .status-closed { background: #eceff1; color: #455a64; }
.badge-internal { background: #fff3e0; color: #e65100; }
.type-choice { border: 0; padding: 0; margin: 0 0 16px; display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.choice { display: flex; gap: 10px; align-items: flex-start; border: 2px solid var(--border); border-radius: var(--radius); padding: 14px; cursor: pointer; margin: 0; font-weight: 400; }
.choice input { width: auto; margin-top: 4px; } .choice small { display: block; color: var(--muted); } .choice:has(input:checked) { border-color: var(--brand-2); background: #f3f8fe; }
.ticket-layout { display: grid; grid-template-columns: 1fr 320px; gap: 16px; align-items: start; }
.message header { margin-bottom: 8px; } .message .body { white-space: pre-wrap; overflow-wrap: anywhere; }
.message.from-staff { border-left: 4px solid var(--brand-2); } .message.internal { background: #fffaf0; border-color: #ffcc80; border-left: 4px solid #fb8c00; }
.system-note { font-size: .85rem; color: var(--muted); padding: 4px 12px 12px; white-space: pre-wrap; } .system-note.internal::before { content: '🔒 '; }
.details dl { margin: 0; display: grid; grid-template-columns: 110px 1fr; gap: 6px 8px; font-size: .9rem; } .details dt { color: var(--muted); } .details dd { margin: 0; }
.inline-form { margin-top: 12px; }
.footer { color: var(--muted); font-size: .85rem; padding: 32px 16px; display: flex; justify-content: center; gap: 8px 24px; flex-wrap: wrap; }
.footer nav { display: flex; gap: 16px; } .footer a { color: var(--muted); } .footer a:hover { color: var(--text); }
.legal { max-width: 820px; } .legal h2 { font-size: 1.05rem; margin: 1.6em 0 .4em; } .legal ul { padding-left: 1.2em; } .legal li { margin-bottom: .4em; }
.legal code { background: #f1f4f8; padding: 1px 5px; border-radius: 4px; font-size: .9em; }
.changelog h1 { margin-bottom: .5em; } .changelog h2 { border-top: 1px solid var(--border); padding-top: 1em; }
@media (max-width: 860px) {
  .ticket-layout, .grid2, .type-choice { grid-template-columns: 1fr; } .stats { grid-template-columns: 1fr 1fr; }
  .userbox { width: 100%; justify-content: space-between; padding-bottom: 8px; } .userbox a { text-align: left; }
}
.pager { display: flex; justify-content: center; align-items: center; gap: 16px; margin-bottom: 16px; }